Do you ship outside of the UK?
At this moment in time we just ship within the UK.
Where has my product been made?
We manufacture all products in the UK. Follow the Tom Lane journal to find out more.
How do I know if my returned items have been received?
You will be contacted by customercare@tomlane.co
How can I return an order?
Email us at customercare@tomlane.co and we get back to you with the returns policy and address.
Return parcels must arrive with us within 14 days of delivery of your product.
I’m having trouble putting my order in on tomlane.co?
Email us at info@tomlane.co and we will help you.
How can I contact customer care?
Send us an email at customercare@tomlane.co
Customer emails are replied to swiftly – if you don’t receive an email with 24hrs please check your spam / junk inbox.
I need a last minute gift but I'm worried it won't arrive in time - What should I do?
Contact us at customercare@tomlane.co – We will always do our best to help!
When will my order come?
Your parcel will be dispatched within 1-2 working days. It will be posted with Royal Mail on a first class service or with DPD courier service.
How can I pay for my order on tomlane.co?
We accept all major credit and debit cards, as well as PayPal. When you place your order, you will get an email confirming that your order has been successful.